The problem
Why e-commerce support teams can’t keep up
High ticket volume
Hundreds of repetitive questions every day — order status, returns, product specs. Your team is stuck answering the same things instead of solving real problems.
Rising CS costs
Every new market, every seasonal spike means hiring more people. Headcount doesn’t scale. AI does.
Slow response times
Customers expect instant answers at 2am on a Sunday. A team of humans can’t deliver that — an AI agent can.
40–50%
fewer support tickets
75%
real resolution rate
33%
of tickets automated at Militaria.pl
20+
languages supported
How it works
From ticket to resolution — without a human
Step 01 · Ticket arrives
AI reads, classifies, and prioritises
AskSpot reads every incoming message — chat, email, marketplace inbox — understands the intent, and knows exactly what action is needed.
Step 02 · Fetches data
Order status, product info, return policy — in real time
The agent connects to your OMS, product feed, and knowledge base to pull the right answer instantly. No guessing, no hallucinations.
Step 03 · Responds or acts
Full response or action taken — without a human
AskSpot sends a complete reply to the customer, or takes the action directly: flags the ticket, changes order status, initiates a return, routes to the right team — whatever the case requires.
Step 04 · Escalates
Escalates with context
When a case needs a human, the agent hands it over with full context: intent, customer data, conversation history, suggested reply. Your team resolves in seconds, not minutes.
01 · Ticket Resolution
Resolves tickets — no agent required
Complete, accurate replies grounded in your data — sent automatically or prepared as drafts for your team to approve.
- Automated ticket resolution
- Draft reply generation
- Contextual responses from your knowledge base
- No hallucinated answers
- Multi-channel coverage — chat, email, marketplaces
Where is my order #10482?
Your order left our warehouse this morning. 🚚
Estimated delivery: tomorrow before 4pm. I’ve sent the tracking link to your email.
Incoming queue — sorted by AI
- “Damaged parcel” → Complaints · priority: high
- “Invoice for order” → Billing · resolved by AI
- “Where is my package?” → Shipping · resolved by AI
- “WIN A FREE PRIZE!!!” → Spam · filtered out
02 · Ticket Management
Sorts, routes, prioritises automatically
Every ticket lands in the right queue with the right priority — before anyone on your team opens the inbox.
- Classification & categorisation
- Queue assignment & routing
- Priority management
- Spam filtering
03 · Order & Account Support
Handles orders, returns, payments
Connected to your OMS and marketplaces, the agent doesn’t just answer — it acts on the customer’s case end to end.
- Order status checks and modifications
- Returns & refund processing
- Payment retry handling
- Complaint handling & tracking
- Marketplace inbox integration — Allegro, Amazon
I’d like to return the shoes from order #20931.
Done — I’ve started the return for you. ✅
You’ll get a prepaid return label by email. Refund lands within 3 days of us receiving the parcel.
Download label
Exchange instead
Escalation — case summary for your team
- Intent: refund dispute after a partial return
- Customer: repeat buyer, 14 orders, VIP
- History: full conversation attached
- Suggested reply: ready to send after review
04 · Escalation & Insights
Knows when to step back — and hands off smoothly
The hard cases reach your team with everything prepared — and the analytics show exactly what the agent resolved.
- Intelligent escalation with structured case summaries
- Helpdesk integration — Thulium, Freshdesk
- Analytics & reporting
- 20+ languages support
- GDPR compliance
Integrates with your stack
FAQ
Everything you need to know before getting started
What is AskSpot?
AskSpot is an AI agent platform built exclusively for e-commerce businesses. The platform automates customer service interactions across live chat, email, and marketplace inboxes — handling product questions, order management, and support ticket resolution without human involvement.
What data does AskSpot use to answer product questions?
AskSpot connects to your live product feed and uses your catalog data — prices, descriptions, availability, specifications — to answer questions accurately in real time.
Can AskSpot handle multiple languages at once?
Yes — AskSpot supports 20+ languages simultaneously. One store can serve customers in Polish, English, German and many more, with no manual configuration.
How long does it take to implement AskSpot?
Most stores go live within 2–3 business days. No changes to your existing store setup are required.
Does AskSpot work with my e-commerce platform?
Yes. AskSpot integrates with Shopify, IdoSell, RedCart, Allegro, Amazon and more. Implementation takes 2–3 business days.
How is AskSpot different from a regular chatbot?
Regular chatbots follow fixed scripts. AskSpot understands natural language, reads your live product catalog and order data in real time, and resolves cases end to end — like an agent, not a decision tree.