AskSpot is an AI Chat & Inbox Agent for e-commerce. On the storefront it guides shoppers to the right product; in the inbox it reads, categorizes and resolves tickets.

How does AskSpot increase sales?

It acts like your best in-store seller — understanding the catalog, comparing products and recommending the best option, lifting conversion up to 3x among chat users.

Which platforms does AskSpot integrate with?

Shopify, WooCommerce, Magento, PrestaShop, BaseLinker, Allegro, Amazon and more.

How many languages does AskSpot support?

Over 200 languages in customer conversations.

Is my data safe with AskSpot?

Yes — hosted in Europe (Microsoft Azure, Google Cloud), and customer and store data are never used to train external AI models.

Turn every conversation
into sales

AskSpot advises customers like your best salesperson and automates support — across every channel and 200+ languages. You cut support costs and grow sales.

Book a demo

Free consultation

+10%

higher sales

−50%

fewer tickets

4.4/5

★★★★★ conversation rating

Trusted by leading e-commerce brands

−50%

fewer support contacts across all channels

up to 10%

higher sales from guided recommendations

3×

higher conversion among chat users

200+

languages supported, 24/7

One agent, two products

Sells in chat. Lightens the inbox.

On chat

A trusted seller that closes the sale

Answers instantly, guides customers through products and closes the sale — resolving up to 75% of cases without a human.

Guided product recommendation
Answers about products, delivery and returns
Proactive nudges at the right moment

AskSpot Assistantonline

Recommend a coffee with chocolate notes?

Sure — two low-acidity picks with a chocolatey finish:

Crema Intenso

49 PLN

★★★★★

Black Edition

55 PLN

★★★★★

In the inbox

Extra staff for your inbox

Reads tickets, recognizes intent, categorizes, drafts replies and hands over to your CRM.

Automatic ticket categorization
Reply drafts for agents
Email and CRM integration

Inbox — Support3 new

AKWhere is my parcel?Shipping

MZI want to return shoesDraft ready

TNInvoice for an orderBilling

How it works

Everything a great salesperson needs

Your salesperson

Conversational search

Understands questions in natural language.

Guided recommendation

Asks follow-ups and surfaces the right products.

Smart FAQ

Answers about products, delivery and returns.

Proactive nudges

Engages the customer at the right moment.

200+ languages

Talks to customers around the world.

Conversation analytics

See what they ask and what sells.

Conversational search

Customers ask in natural language and find the right products — without clicking through categories.

Guided recommendation

The agent guides shoppers, compares products and recommends the best options based on their needs.

Smart FAQ

Answers about products, delivery and returns — grounded in your store’s own data.

Conversion nudges

Subtle prompts at the right moment in the conversation that help customers decide.

Conversation analytics

Insight into what customers look for and what to improve in your offer and support.

200+ languages

Consistent support in every customer’s language, around the clock.

How AskSpot grows sales in e-commerce

AI Product Advisor

Sales recommendations

Order & support automation

Product-page answers

An AI agent that helps you sell

It acts like a real in-store seller — understanding your catalog and guiding the customer to the right product.

Understands your product feed and content
Talks in 200+ languages
Compares products based on needs
Recommends the best options

Chat users buy up to 3× more!

Recommendations that grow sales

Personalized guidance that helps customers choose, compare and buy.

Matches products to needs and budget
Suggests add-ons (cross-sell, up-sell)
Offers alternatives for out-of-stock items

Up to +10% revenue uplift.

Order & support automation

Handles repetitive requests without a human.

Order status, changes, returns and complaints
Automatic categorization and summaries
Handover to CRM / ticketing system

Up to 75% of cases resolved automatically.

Product-page question resolution

Removes hesitation at the exact moment of decision.

Specs and compatibility
Delivery and returns
Features and use cases

Up to 90% of product-page questions resolved.

Security and control you can trust

AskSpot is designed to operate safely in demanding e-commerce — with data protection, reliable AI and full operational control.

Learn more about security →

EU hosting

Microsoft Azure and Google Cloud

Data stays protected

Never used to train external AI models

Reliable AI answers

Grounded in your catalog and data

Full control

Monitor conversations and review AI responses

Case studies

Real results for e-commerce stores

See how online retailers use AskSpot to automate conversations, reduce support workload and grow sales.

All case studies

How 4FIZJO automated 50% of customer inquiries with AI

AskSpot's AI Sales Agent reduced service workload across website and helpdesk while maintaining high customer satisfaction.

Read the story →

How AI Chat Boosted Sales and Customer Experience at Militaria.pl

How Militaria.pl deployed AskSpot AI Chat across all domains in six languages, automating support and driving sales: 48% product CTR, 27% add-to-cart rate, 72% resolution rate, and 4.02/5 CSAT.

Read the story →

How Moliv scaled expert skincare advice without scaling their team

AskSpot's AI Chat and Inbox Agent gave a small team of scientists the ability to deliver personalised product guidance to every customer – 24/7.

Read the story →

Konesso AI Sales Agent: 2,390 conversations to 43,320 EUR revenue

How Konesso.pl turned 2,390 AI chat conversations into 43,320 EUR revenue in 4 weeks: 16.2% conversation-to-purchase, 76.7% questions resolved by AI.

Read the story →

Reducing Customer Service Costs by 90% at Morele.net

How Morele.net cut customer service costs by 90% and reduced its support team from 50 to 5 agents using AskSpot AI chat, FAQ and order automation, and expert-level technical advisory.

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Scaling Customer Support Across 20 Languages with AI

How Mamabrum reduced customer service inquiries by 30% and serves customers in 20 languages across 20+ e-commerce platforms with AskSpot AI Chat.

Read the story →

Testimonials

What our customers say

Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.

All testimonials

4FIZJO

“AskSpot helped us serve customers faster and better. Multilingual features and marketplace integrations were crucial, as well as the ability to search and recommend products and answer even hard product questions.”

★★★★★

Ewa Kosiorek

Head of Customer Service, 4fizjo

MORELE.NET

“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”

★★★★★

Dariusz Jodziewicz

Quality Director, morele.net

MILITARIA.PL

“Great collaboration and excellent business results. Most importantly, our customers enjoy using AskSpot because of its accurate and quick responses.”

★★★★★

Kamil Jacak

Digital Growth Expert, Militaria.pl

SENETIC

“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right items, but also automatically checks the status of orders and complaints — relieving the team and shortening response times.”

★★★★★

Adam Kubarski

Director of E-commerce & Marketing, senetic.com

KODANO

“AskSpot has genuinely improved our customer service — customers get answers faster, and the team handles fewer repetitive tickets.”

★★★★★

Michał Serafin

Vice Chief of Marketing & Ecommerce, Kodano S.A.

PHH GROUP

“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.”

★★★★★

Agnė Butkutė

Head of Contact Center, PHH Group

Integrates with your stack