AskSpotOur story
Built inside real e-commerce
Founders Szymon and Wojtek were leading product and marketing at a high-volume European retailer when they got the brief that started it all:
“Improve customer service while cutting its cost by 80%.”
That brief became AskSpot
Built not in a lab, but on real orders, returns and customer questions.
94%
customer satisfaction
< 1M
conversations per month
4.5/5
average chat rating
200+
languages spoken with shoppers
Team
The team behind AskSpot
Wojciech Pawlik
Co-founder / CEO
Szymon Spyra
Co-founder / CTO
Marcin Pabian
Head of Engineering
Patryk Kalisz
AI Efficiency Curator
Zofia Jedlińska
AI Efficiency Curator
Nikita Spivak
Marketing Manager
Values
It is all about people
Learn fast
We learn quickly and put insights to work right away.
Take ownership
Everyone owns their area and the outcome.
Focus on real value
We focus on what genuinely helps customers.
Go the extra mile
We take the extra step that makes the difference.
Progress over perfection
Steady progress beats unattainable perfection.
Enjoy the process
We enjoy what we do — and it shows in the product.