AskSpotData flow
Your data works for your store only
From product catalog to chat answer — every stage happens inside AskSpot’s controlled environment.
Stage 01
Your store provides the knowledge
The AI works only with your store’s product catalog, descriptions and configured knowledge sources.
Stage 02
Processing in an isolated environment
Conversations and store data never leave the isolated environment assigned to your organization.
Stage 03
Answers consistent with your content
Customers get answers based solely on your store’s content and offer.
Infrastructure
Secure infrastructure in Europe
AskSpot runs in European data centers with trusted cloud providers — your data stays on established platforms.
Microsoft Azure
Google Cloud Platform
Data principles
What we don’t do with your data
We don’t train external models
Customer data and conversation content never train external AI models.
We don’t share personal data
Customer addresses and contact details are never shared in chat — the AI doesn’t process them for that purpose.
We don’t collect more than needed
AskSpot processes only the data required to provide answers and product recommendations — nothing more.
Operational oversight
Full visibility and control over AI
AskSpot gives your team insight into conversations and AI activity across the store — so service quality always stays under control.
- Review and rate every conversation
- Monitor answer resolution rates
- Control how the AI communicates
- Consistent service quality in every channel
